Huntington Bank at 6190 Kalamazoo Avenue Southeast, Grand Rapids, Michigan.

We have never dealt with such incompetence and unprofessionalism. We applied for a construction loan on July 22, were approved. Our builder went in a week later for an interview & to turn in his builder packet personally. 45 DAYS of waiting, after phone calls & emails to both the loan officer AND his boss to get an answer, both of them promising an answer repeatedly and then not getting one. MORE phone calls to both & more excuses... 45 DAYS LATER, they finally say our builder is not approved. Then after we tell them there's no way we're working with them after the nonsense they put us through, they send us a letter saying WE weren't approved a week later. WHAT?!? I emailed our loan officer to inquire why he sent a document saying we weren't approved and to find out why he ran our credit 2 times in 3 weeks without telling us... NO REPLY. Big surprise.

Long story short, we went to Chemical Bank the day we had an answer from Huntington about our builder and 3 hours later both we AND our builder are approved. Chemical accomplished more in 1 day than Huntington did in 45 days.

If you want to be frustrated and bang your head against the wall, use Huntington's mortgage team. If you want to actually close on a house, find another bank.