Bella Sposa Bridal & Prom at 4972 Plainfield Avenue Northeast, Grand Rapids, Michigan.

UPDATE TO OWNER'S RESPONSE TO MY REVIEW: Customer service 101: Never berate a customer for how YOU made them feel, even if it was not intentional. Instead, state that you are sorry that they feel that way, it was not your intention, and you would like for them to stop by again so that you can show that it was not intentional. YOU NEVER HAVE TO DEFEND GOOD SERVICE! Original Review: If you decide to go there, make sure you have an appointment, and that you do not arrive early. We arrived less than 10 minutes early, and were greeted rudely by the owner with "do you have an appointment?" and then, "you are early!". Once we got back in the dressing room, we could see that HER clock was set behind!. Anyway, I felt very unwelcome there. We were ready to leave before we even looked at the dresses! A group came in to the shop while we were waiting, and did not have an appointment. She berated them and said that they could look, but could not try on any dresses. She said it was because she had too much damage done to dresses in the past. Then she proceeded to talk about them to other patrons while they were looking! We should have left the first time we felt uncomfortable! She has forgotten what polite customer service can do to help a business. Needless to say, we did not purchase anything. We just wanted to get out of there!